Introduction
This Privacy Policy explains how we collect, use, and protect your personal data when you use our services. We are committed to safeguarding your privacy and complying with applicable privacy laws, including HIPAA and the CCPA.
Data Collection
We collect the following types of data:
- Basic Personal Information: Name, age, contact details.
- Protected Health Information (PHI): Medical history, medication details, health data.
- Usage Data: Interaction logs, device status, environmental data.
- Visual/Audio Data: Photos for restoration, voice recordings for memories, emergency videos.
Data Processing and Use
We process your data for the following purposes:
- Providing and improving the Services.
- Enhancing user experience (e.g., voice speed adjustments for elderly users).
- Ensuring safety and security (e.g., fall detection, fraud interception).
- Complying with legal obligations.
Data Security
We employ industry-standard security measures, including:
- Encryption: All data is encrypted during storage and transmission using strong encryption algorithms like AES-256 and TLS 1.3.
- Access Control: Access to data is restricted based on user roles (L1-L5) and is granted only for necessary purposes.
User Rights
You or your guardian have the following rights over your data:
- Access: Request a copy of your personal data.
- Correction: Request corrections to your data.
- Deletion: Request the deletion of your data.
- Export: Request to export your data in a machine-readable format.
Data Sharing and Disclosure
We will not share your personal information except in the following cases:
- With your explicit consent.
- With third-party service providers bound by confidentiality agreements.
- To comply with legal requirements or government investigations.
Cross-Border Data Transfer
If your data is transferred outside the U.S., we ensure compliance with U.S. privacy laws and implement necessary safeguards to maintain data protection standards.
Data Breach Notification
In the event of a data breach, we will notify you and relevant authorities within 72 hours, detailing the nature of the breach and any steps taken to mitigate harm.
Changes to Privacy Policy
We may update this Privacy Policy. Significant changes will be communicated to you, and your continued use of the Services after changes signifies your acceptance of the revised policy.